The Nigerian Civil Aviation Authority has issued a stern warning to international airlines regarding the deportation or denial of boarding to Nigerian passengers during transit due to visa or travel restrictions.
The regulatory body emphasized that such actions are causing significant distress to passengers and tarnishing the reputation of Nigeria’s aviation industry.
NCAA’s Director of Consumer Protection and Public Affairs, Michael Achimugu, stated on Thursday that the authority has received multiple complaints about airlines selling tickets to passengers, only to deport them back to Nigeria midway to their destinations.
He remarked, “These actions, which involve the refusal of boarding/entry at intermediate/transit stops to some Nigerians due to visa/travel restrictions, are causing significant distress to passengers and tarnishing the reputation of the aviation industry in Nigeria.”
Achimugu underscored that it is the responsibility of airlines to inform passengers about any potential barriers to their admissibility at their destination before travel commences.
He stated, “Travelers must not find themselves in circumstances where they are refused entry or sent back to Nigeria simply upon arriving at layover or transit locations.”
“Referencing the Nigeria Civil Aviation Regulations 2023 section 19.21.1.1, the NCAA requires that all airlines and their representatives make sure passengers are aware of any possible admission challenges or travel limitations before they set off.
“Airlines are required to take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing tickets and boarding.
“The NCAA has made it clear that it will no longer tolerate such occurrences and is prepared to apply sanctions where necessary.”
Achimugu warned, “Effective immediately, any airline found to be engaged in such practices will be subject to regulatory action, including but not limited to fines, suspension of flight operations, or other measures deemed appropriate.”
The authority calls for the cooperation of all airlines in maintaining the integrity and professionalism of the aviation industry, as well as ensuring the well-being of Nigerian passengers.