The Nigerian Civil Aviation Authority has unveiled a new dress code for all consumer protection officers stationed at the nation’s airports.
According to NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, the initiative is part of a broader effort to improve staff welfare, training, and reorientation, ultimately leading to better output.
“This rebranding, which comes with improved staff welfare, training and re-orientation for a better output, is in line with the five-point agenda of the Minister of Aviation and Aerospace Development, Mr Festus Keyamo, SAN,which focuses on passenger rights, privileges and responsibilities,” Achimugu stated in a statement released on Monday.
Achimugu emphasised that since assuming office, the minister has left no doubt about his prioritisation of passenger experience, with the new dress code being a tangible step in that direction.
“Since assumption of duty, the minister has left no one in doubt on his prioritisation of passenger experience,” he said.
Achimugu further noted that under the new energy at the authority, the Consumer Protection Department no longer sleeps on consumer complaints.
