- NLC opposes 50% tariff hike, plans nationwide boycott
The Federal Competition and Consumer Protection Commission has urged telecom operators to prioritise service improvements following the recent approval of a 50 per cent increase in telecommunications tariffs by the Nigerian Communications Commission.
In a statement released on Wednesday via its official X handle, the FCCPC acknowledged the financial pressures faced by telecom operators due to rising operational costs but emphasised that consumer interests must remain central to any tariff adjustments.
“We unequivocally state that consumer interests remain paramount,” the FCCPC said, stressing that any increase in telecom tariffs must lead to tangible improvements in the quality of service.
The commission praised the NCC for its careful deliberation in approving the tariff adjustment, noting that the approved increase was significantly lower than the over 100 per cent hike initially proposed by telecom operators.
It also commended the NCC for linking the tariff hike to measurable improvements in service quality and implementing measures to minimise the financial burden on consumers.
“We commend the NCC for adopting a deliberate and measured approach by rationalising the tariff adjustment and linking it to commensurate improvements in service quality,” the FCCPC stated.
The commission welcomed a new NCC directive requiring telecom operators to ensure that tariffs are more transparent.
“Operators must now disclose all critical details of their plans upfront, including costs, validity periods, and benefits. A mandatory disclosure table will also be introduced to help consumers make informed decisions and avoid unexpected charges.
“Consumers should no longer have to worry about hidden charges or unexpected costs,” the FCCPC emphasised.
However, the commission acknowledged ongoing consumer dissatisfaction with poor service quality, such as network congestion, dropped calls, inconsistent internet speeds, and inadequate customer service. It noted that consumers had consistently called for improvements in these areas before any tariff increase.
“It is crucial that tariff adjustments directly translate into demonstrable and tangible service enhancements,” the FCCPC said.
The FCCPC referred to the Memorandum of Understanding signed with the NCC, which reaffirms their joint commitment to consumer protection, fair competition, and the elimination of exploitative practices in the telecom sector.
The MoU ensures that any regulatory or pricing adjustments made by telecom operators are balanced with the interests of consumers.
“Operators must prioritise visible and measurable improvements in network reliability, speed, accessibility, and customer service as part of any tariff adjustment,” the FCCPC stated.
The commission also called on telecom operators to allocate the additional revenue generated from the tariff increase towards infrastructure development and enhanced service delivery.
It emphasised the need for clear mechanisms to monitor the proper utilisation of these funds for the benefit of consumers.
“Operators must clearly communicate the rationale for the tariff adjustments to consumers, ensuring they are fully informed about how these changes align with efforts to improve service delivery and infrastructure,” it added.
NLC opposes 50% tariff hike, plans nationwide boycott
However, the Nigeria Labour Congress has urged Nigerians to prepare for a nationwide boycott of telecommunication services in protest against the Federal Government’s recent approval of a 50% increase in telecom tariffs.
In a statement by its President, Joe Ajaero, on Wednesday, the NLC condemned the tariff hike, describing it as an unjust burden on citizens already grappling with economic challenges.
The labour union expressed concern over the timing of the hike, saying it coincides with rising inflation and declining purchasing power.
The NLC president stated that telecommunication services have become a basic necessity, with the average Nigerian worker spending approximately 10% of their income on telecom charges.
He said, “The Nigeria Labour Congress expresses its unequivocal condemnation of the Federal Government’s recent approval, through the Nigerian Communications Commission, of a 50% increase in telecommunication tariffs.
“This decision, coming at a time when Nigerian workers and the masses are grappling with unprecedented economic hardship, is a clear assault on their welfare and an abandonment of the people to corporate fat cats.
“Telecommunication services are essential for daily communication, work, and access to information. Yet, an average Nigerian worker already spends approximately 10% of their wages on telecom charges.
“For a worker earning the current minimum wage of ₦70,000, this means an increase from ₦7,000 to a staggering ₦10,500 per month or 15% of his salary — a cost that is unsustainable.”
The NLC president criticised the government for fast-tracking the tariff approval within a month and taking nearly a year to implement the recently revised minimum wage.
He also argued that this disparity underscores the government’s bias towards corporate interests over the welfare of its citizens.
Ajaero said, “This hike exemplifies the government’s apparent ease in prioritising corporate profits over citizens’ welfare.
“We must ask: When will the government stand for the people it swore to protect? When will the National Assembly rise to its responsibility and hold the executive accountable for policies that blatantly undermine the welfare of the majority? When will the common man heave a sigh of relief in Nigeria?”
The NLC president, however, urged Nigerians to reject the tariff hike and prepare for collective action, including the possibility of a mass boycott of telecommunication services, to compel a reversal of the increase.
“NLC is not opposed to a tariff review but disagrees with the approved rate of increase. “We therefore call on the government, the NCC and the National Assembly to stop the implementation of this ill-advised hike to allow a reasonable conversation around it.
“If the dialogue agrees on the need for the hike, then, we can all seek a more humane increase and definitely not this 50% hike,” Ajaero said.
He added, “The NLC calls on all Nigerian workers and masses to reject this unjustifiable tariff hike. We urge citizens to prepare for collective action, including the possibility of a nationwide boycott of telecommunication services, to compel the reversal of this punitive increase.
“This is for our dignity, our rights, and our survival as a people. The Nigeria Labour Congress remains resolute in defending the interests of Nigerian workers and the masses. We will not allow the people to bear the brunt of policies that further entrench poverty and inequality.
“Together, we will do our best to resist this injustice and demand that the government prioritises the interests of its citizens over corporate interests.”