BY KENNETH EZE
As part of efforts to reaffirm commitment to customer satisfaction and appreciate their loyalty, Wema Bank hosts high net-worth individual customers in Abuja.
The Managing Director of Wema Bank, Ademola Adebise, said on the occasion that it was part of the bank’s activities to mark the 2021 International Customer Service Week themed, ‘The power of service.’
Adebise recalled the bank’s humble beginnings and how it had become “a truly Nigerian brand with operations across the entire country and the leading player in the digital banking space with ALAT for individuals and corporates, as well as several offerings to support SMEs.”
Similarly, the Executive Director, North and East Directorate, Wema Bank, Chukwuemeka Obiagwu, appreciated the customers’ patronage, noting that they were the reason why the bank remained in business.
Obiagwu said, “Excellence remains the gold standard of all Wema Bank’s operations and it would never render mediocre service.”
He said that the bank was not taking the customers patronage for granted, being aware that they had options but chose Wema Bank.
“We are aware you have limitless options in the modern marketplace but have chosen to remain with us. We are, indeed, grateful and this is one of the reasons we have adopted a personalised, customer-centric approach to serving you,” he added.
Customers at the forum expressed happiness with the bank for the session, noting that it was a good avenue for feedback on further improving its services.
A customer and Director of VPD Money, Mohammed Ibrahim Jega, said, “Wema Bank has made a very strategic move by bringing stakeholders together to get feedback. Whatever service you are providing to your customers, you need to get feedback, whether positive or negative. It will help you to plan and organise to give better services.”
Another customer, Helen Uchechukwu, said, “Calling us together to hear from us is a great initiative. The managing director and top management staff have been on the ground to get feedback from us. This is commendable, and we thank the bank for this initiative.”
In his closing remarks, Adebise said that “All that we are here to do today is to say thank you for your support and assure you that we will not relent in satisfying your needs through innovative products and excellent services that fit your lifestyles and empower your aspirations.”
