BY BANYO TEMITAYO
DANA Air has announced the introduction of a flexible ‘no change fee’ policy as part of its promises to serve its customers better.
Communications Manager of the airline, Kingsley Ezenwa, announced the policy in a statement on Sunday.
He said the policy was introduced to offer innovative products to support customers’ ever-changing travel desires.
The statement said, “Dana Air understands that the exigencies of daily activities can make planning a trip difficult.
“So with this new policy, our customers will now only be charged a fare difference (if applicable) without a change fee when they make up to two changes on their ticket at least two hours to their flight.”
It added, “However, if the changes are made after the flight is operated or one hour to the flight, the fee will be applicable.
“This new policy is part of our promise to offer an improved service delivery, innovative and supportive products to meet their travel expectations.”
The communications manager noted that the airline’s 10 per cent on base fare web discount was still available to encourage guests to embrace the multiple, safe and secure online platforms.
DANA advised its guests to visit its website – www.flydanaair.com; call 01 2809888 or send a chat on WhatsApp to 07051190363, for further details.
Dana Air has a mixed fleet of nine aircraft and daily flights from Lagos to Abuja, Port Harcourt, Owerri and Enugu.
