NNPC Retail Limited has launched an investigation into a viral video showing a fuel pump attendant demanding customers purchase lubricants to dispense petrol.
The company said its attention was drawn to the video circulating on social media, which shows a fuel pump attendant forcing customers to buy lubricants or engine oil as a prerequisite for purchasing Premium Motor Spirit, also known as petrol.
The Managing Director of NNPC Retail Ltd, Huub Stokman, condemned the incident, stating, “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
He emphasized that the company’s Customer Service Charter does not require customers to purchase lubricants or any other product as a precursor to buying petrol.
The company reiterated that customers are free to purchase petrol without any conditions, and any demand for lubricants or other products as a prerequisite for dispensing petrol is unauthorized and unacceptable.
The Chief Corporate Communications Officer, NNPC Ltd, Olufemi Soneye in a statement on Sunday noted that NNPC Retail Limited “prides itself on providing excellent customer service and ensuring that customers’ needs are met without any hassle or coercion.”
He advised the public to disregard the information in the viral video and report any similar incidents to the appropriate authority.
NNPC Retail Limited assured the public that appropriate disciplinary action will be taken against the culprit, and measures will be put in place to prevent such incidents in the future.
He urged customers to report any unscrupulous activities at any NNPC Retail filling station to the company’s customer service desk.
He assured that all reports will be investigated, and appropriate action will be taken.
